At Magiro Mini Hydro Power, we are committed to delivering reliable, affordable, and sustainable energy to households and businesses across Murang’a and rural Kenya.
We are thrilled to share the insights from our recent Customer Satisfaction Survey, conducted independently by 60 Decibels, which sheds light on how our energy solutions are transforming lives.
First-Time Access to Energy
An overwhelming 98% of our customers reported that they are accessing a mini-grid service for the first time.
This shows that Magiro Power is reaching communities that need it the most, bridging the energy access gap in remote areas.
We are proud to provide sustainable energy to those previously off the grid, helping them improve their quality of life.
Impact on Daily Life
72% of customers mentioned that having reliable energy has directly improved their livelihoods, from better lighting in homes to powering small businesses.
Our affordable energy solutions make it easier for communities to thrive and for small businesses to grow.
Business Savings and Impact
Energy costs can significantly burden small businesses, but with Magiro Power, 86% of our business customers have reported reduced energy costs since switching to our services.
These savings allow businesses to reinvest in their operations, fostering local economic growth.
Customer Experience and Reliability
One of the key aspects of our service is reliability. 85% of our customers reported that Magiro Power is more reliable than their previous energy sources.
No more dealing with frequent power cuts or disruptions – our customers can focus on their daily activities with peace of mind, knowing they have dependable energy.
Uniqueness of Service
The survey highlighted that 96% of our customers find it difficult to get a better alternative to Magiro Power.
This proves that we are offering a unique and unmatched service in the Murang’a area, catering to the specific needs of our communities.
Security and Peace of Mind for Businesses
Running a business is no easy task. We are proud to report that 96% of business owners feel safer and more secure about their operations since switching to Magiro Power.
Our services have enhanced the security of their assets and overall business operations, giving them much-needed peace of mind.
Customer Recommendations
We are honored that 66% of our customers are likely to recommend Magiro Power to their friends and neighbors. The trust and confidence our customers place in us reflect our dedication to providing top-tier service.
Room for Growth
While we are proud of these results, we understand there is always room for improvement.
20% of our respondents shared feedback on areas where we could do better, such as extending our service hours and expanding coverage. We are listening closely and will continue to improve our offerings to meet the growing needs of our communities.
Thank You to Our Customers
We are incredibly grateful for the continued support of our customers. Together, we are powering homes and businesses, improving lives, and driving sustainable growth. Your trust and feedback help us better serve you and continue our journey of Powering Progress.
How Has Magiro Power Changed Your Life or Business?
We would love to hear your story!
Share your experience in the comments below and join the conversation.
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